The Insight Centre provides a multidisciplinary service for young people, families and adults. The Insight Centre are committed to protecting the rights and privacy of individuals. Protecting your personal information is of high priority for us. This privacy notice explains the personal data we collect from you and what we do with it.
Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:
“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.
Who is collecting data?
The personal data you provide, with consent, is being collected by The Insight Centre Psychology Ltd.
What data is being collected?
When you contact us, we ask you to provide your name, email address and telephone number. We also ask you to briefly describe the nature of your difficulty so we can assess what service is most suitable, and if you are looking to access a service for your child we will ask the child’s date of birth. We collect and store this data, along with records of any subsequent communications with us and of assessment and therapy sessions, for our records.
When and how is the data being collected?
We collect information when you send us an email enquiry, phone us, write to us, complete a website contact form or engage in our services. If you wish to enquire without providing personal data, please telephone us instead – but we may not be able to respond fully to your enquiry.
How will the information be used?
In order for us to provide you with the services we offer we need to collect personal data for correspondence purposes and detailed service provision.
If you provide your telephone number and mailing address, we may also use these to stay in touch with you. In any event, we are committed to ensuring that the information we collect and use is appropriate for these purposes and does not constitute an invasion of your privacy.
The legal basis for processing your data
By submitting your data through our website, or on email, by phone or post, you are confirming by your action that you consent to us processing the data you provide so that we can respond to your enquiry.
This website has an SSL certificate (https://), which means that the data you submit through this website is encrypted for security protection. Please contact us if you have any queries about our IT security.
We never pass your data to any third parties, unless:
- We have appointed them as a Data Processor to carry out work on our behalf (eg, a credit checking agency or subcontractor); or
- We wish to pass your sensitive personal data on to a third party however, we will only do so once we have obtained your consent, unless we are legally required to do otherwise.
How long will your data be stored?
If you make an enquiry, we’ll store your data for seven years from the point you first got in touch.
As an individual, you can be completely removed from our records at any time, at your request. You also have the right to know what personal information we hold on you. You have the right to unsubscribe from any of our marketing communications, even if you have previously given consent to receive them.
If you have any queries or complaints about how we use your data please contact Ms Shauna Redmond by emailing adminnorth@theinsightcentre
We reserve the right to update this statement at any time, without notice.